• Location: Herndon, Virginia
  • Type: Contract
  • Job #1718

Active TS/SCI w Polygraph Required to Apply
CSITO – Senior
Herndon or McLean, VA

TS/SCI w Polygraph Required

  • Working with a dedicated, highly skilled team of professionals
  • Resolving critical IT-related issues that negatively impact the mission
  • Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
  • Providing desk side support for hardware and software focused IT issues
  • Collaborating with team members to identify process improvements

Required skills/experience:

  • Close support in the customer environment to include, hardware, software, peripherals, active directory, ticketing system, VTC, phone, install experience
  • Directly related work experience in a technical position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
  • Knowledge of multiple desktop programs, configuration and debugging techniques
  • Detailed oriented as well as excellent oral and written communication skills
  • Sound problem resolution, judgment, and decision-making
  • Experience with TCP/IP and general networking issues
  • Experience providing superior customer service and support
  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
  • Experience with virus scanning services; Desktop, stand-alone and laptop computing services
  • Experience with servers, printers and peripheral services
  • Experience with Data transfer services
  • Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
  • Strong interpersonal and organization skills, successful in working both independently and in a team environment
  • Strong troubleshooting skills
  • CMA/DMA/MCSA desired
  • Experience excellent listening and writing skills
  • O&M experience
  • Ability to work independently; and manage multiple task assignments
  • Excellent verbal and written communication skills
  • Demonstrated ability to describe how to use an application, system, etc.

     

Qualification:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 6 years related experience
  • Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
  • Security Clearance Level: Top Secret/SCI with Polygraph
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