Active TS/SCI w Polygraph Required to Apply
CSITO – Senior
Herndon or McLean, VA
TS/SCI w Polygraph Required

Working with a dedicated, highly skilled team of professionals
Resolving critical IT-related issues that negatively impact the mission
Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
Providing desk side support for hardware and software focused IT issues
Collaborating with team members to identify process improvements

Required skills/experience:

Close support in the customer environment to include, hardware, software, peripherals, active directory, ticketing system, VTC, phone, install experience
Directly related work experience in a technical position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment

Knowledge of multiple desktop programs, configuration and debugging techniques
Detailed oriented as well as excellent oral and written communication skills
Sound problem resolution, judgment, and decision-making
Experience with TCP/IP and general networking issues
Experience providing superior customer service and support
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
Experience with virus scanning services; Desktop, stand-alone and laptop computing services
Experience with servers, printers and peripheral services
Experience with Data transfer services
Experience with ticket tracking, closing, and escalating issues; assisting in installing peripheral IT items and Access administration
Strong interpersonal and organization skills, successful in working both independently and in a team environment
Strong troubleshooting skills
CMA/DMA/MCSA desired
Experience excellent listening and writing skills
O&M experience
Ability to work independently; and manage multiple task assignments
Excellent verbal and written communication skills
Demonstrated ability to describe how to use an application, system, etc.

Qualification:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Minimum of 6 years related experience
Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
Security Clearance Level: Top Secret/SCI with Polygraph

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