Title: Field Service Representative (1st/2nd/3rd Shift)
Location: Tysons, VA
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
The Field Service Representative is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a team environment. As part of a team of FSRs, you will support fellow team members, end users, and other engineer teams with a focus on communicating effectively across all stakeholders in a 24/7 operational environment.
For reference, here is a list of shifts that exist on the team:
1st Shift: 6:00 AM to 2:00 PM*
2nd Shift: 2:00 PM to 10:00 PM*
3rd Shift: 10:00 PM to 6:00 AM*
Key Experience and Skills Required:
MS Windows 10, Server 2016, Server 2019, SQL Server 2014/ 2016/ 2019
MS Office Suite 2016, Symantec Anti-Virus, Veritas Back-up Exec, Mediawiki
Jira (ticket system)
Establishing work methodologies to gather, organize, and report metrics for review with appropriate engineer(s) for system monitoring and maintenance, e.g., records, reports, graphs, charts
Supporting and maintaining system operations and schedules consistently across shifts
Communicating issue resolution in an educational and informative manner with end users
Troubleshooting issues and coordinating resolutions among team members and stakeholders across various locations and shifts
Exercising judgment within defined policies, practices, and procedures to determine appropriate action
Basic windows script knowledge. You should be able to understand a batch file. This includes following the path of the configuration in the batch file; creating your own batch files to perform desired tasks; and troubleshooting batch files to see where they may be broken.
Supporting daily/weekly program meetings as a required
Knowledge of the imagery exploitation lifecycle, and various imagery systems
On call 24/7 Tier 1 support
Key Foundational Skills:
Strong communication and collaboration skills
Problem-solver, well-versed in troubleshooting
Flexible and versatile enough to work on a variety of different tasks and technologies
Self-starter, does not need training in system administration/Tier 1 support fundamentals
Fast learner, grasps and applies new information quickly
Ability to multitask and sustain multiple operational systems simultaneously based on current operational needs
Shows initiative on assignments, exercises independent judgment, and professionally executes projects with little direction
Highly Desired Experience and Skills:
MAAS (Multi-int Analysis and Archive System)
Haivision, encoder technology and video routing
Well-informed of current and future technologies
Subject matter expert (SME) in one discipline/field and developing working knowledge in adjacent disciplines/fields
Strong background supporting intelligence and FMV operations
Documentation/SOP creation and maintenance
Building productive internal/external working relationships
