*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.
The Sr. Technical Manager serves as the primary technical relationship manager for the customer project(s). The position is expected to consistently provide proactive, excellent customer service to the project as well as represent customer needs and goals to ensure quality delivery of technical implementations. As part of an agile technical organization, the Sr. Technical Manager must establish a trusted advisor relationship with the customer, engage in positive expectation management, deliver technical implementation successes, and maintain proactive technical to meet existing and future technical/security needs.
Maintains oversight of all on-site technical implementation activities and related work.
Coordinate with Sr. DevOps lead on all activities related to assessment, evaluation and authorization (ATO) for implemented applications.
Coordinate, manage and oversee the application update/installation process on customer site through DSI’s monthly and on-demand application update process.
Collaborate with Sr. Project Manger to ensure all customer communications and compliance regarding contractual deliverables including insuring that software/solution updates are installed, used and result in a positive end-user experience.
Oversee technical support and timely resolution of escalated technical application issues in all development and production environments.
Communicates the customer's technical goals and proactively engages the customer in company-related software/solution roadmap discussions and other company strategic business initiatives in order to broaden and solidify company’s customer footprint.
Provides oversight and mentors technical resources (e.g., cloud engineers, analysts) for the project.
Spending routine time with the customer to explore additional venues to provide value and growth.
Experience and Skills
High level of initiative and works well in a team environment
Excellent written and oral communication skills using various media
Skillful at listening, engaging with an open style; good at developing and facilitating open and meaningful customer discussion
Excellent influencing skills and ability to create a trusted relationship on a personal level with customers
Handles stressful situations and deadline pressures well
Ability to quickly gain and maintain a current, accurate, and complete understanding of customer business situations, processes and challenges at both operational and strategic levels in order to achieve account upsell and stability