• Type: Contract
  • Job #1974

Title: Computer Engineer III
Location: 210 Falcon Pkwy, Colorado Springs, CO 80912

*Clearance: *Active TS/SCI w/ Polygraph needed to apply *

 

Company Overview:

Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Computer Engineer to support a secure customer’s requirements in a challenging, dynamic setting. The Computer Engineer will be responsible to perform rudimentary computer break fix support, perform install/deinstallation of equipment, and will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC
community.

The candidate will provide technical and managerial customer on-site functions focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The job focuses on solving various business systems, networking and applications problems for standard industry servers, specialized or complex IT environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Position includes on-site technical support for reactive and proactive customers. Position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
 

  • Daily system checks for alerts or degradation of service or system.
  • Data center walkthroughs to identify and resolve audible or visual alarms.
  • Troubleshoot, diagnose and isolate failures.
  • Reseat card and perform hardware reboots.
  • Replace broken hardware components and update the Configuration
    Management Database (CMDB ).
  • Restore hardware system to approved baseline configuration.
  • Re-image or reload Firmware and or imbedded software to restore
    hardware to approved baseline.
  • Run diagnostic to repair storage disc or corrupted database files.
  • Troubleshoot and replace broken cabling.
  • Support Implementation of Government customer approved documented
    requests from the Computer Management Support Plan (CMSP) .
  • Move or add desktop computer or thin client.
  • Move, add or change telephone equipment.
  • Support the customer in providing Trusted Agent (TA) support to requests
    from CSOC in support of their out-of-band architecture as identified in the
    equipment list.
  • Support the validation changes are implemented correctly without
    operational impact and within SLAs.
  • Provide confirmation of technical support to the customer.
  • Support performance of site survey to ensure the location of the ticket to
    be fulfilled has the necessary accommodations and dependencies in place
    for the technician to perform their task.

 

Preferred Qualifications:

  • 6-8 years of technical IT experience with different Original Equipment Manufacturer (OEM) vendor gear.
  • Technical degree or industry certifications is a plus
  • Prior technical experience in support of the U.S. military or DoD contractor is a plus
  • Previous experience with local mission domains and customer base is highly desired
  • Familiarity with national systems missions and concepts
  • Continuous service improvement or process improvement experience

 

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