• Location: Fort Bragg, North Carolina
• Type: Contract
• Job #1807

Title: Systems Administrator 3 – Unix/Windows

Location: Fort Bragg, NC

Clearance: TS/SCI with Polygraph

***ACTIVE US CITIZENSHIP AND SECURITY CLEARANCE NEEDED TO APPLY***

COMPANY OVERVIEW:

Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of satellite, launch, and cyber technologies. We develop space-based solutions that protect our nation, enhance the lives of our citizens, and directly support the warfighter. Cornerstone supports a full range of missions from navigation and communication to remote sensing. We are a leader in spacecraft development, deployment, and mission support. In an environment of limited resources, Cornerstone provides our customers with agile and innovative solutions that achieve the highest-level mission performance.

 System Administrator (SA) Skill Level 3 La

• System Administrator (SA) provides support for implementation, troubleshooting and

maintenance of Information Technology (IT) systems.

• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads

operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

 The Level 3 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and

problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis

and resolution of problems

• Provide support for the escalation and communication of status to agency management

and internal customers

• Optimize system operations and resource utilization, and perform system capacity

analysis and planning

• Provide support for the dispatch system and hardware problems and remains involved

in the resolution process

• Provide in-depth experience in trouble-shooting IT systems
• Configure and manage UNIX and Windows (or other applicable) operating systems

and installs/loads operating system software, troubleshoot, maintain integrity of and

configure network components, along with implementing operating systems enhancements to improve reliability and performance

• Provide detailed analysis and feedback to agency management and internal customers

for escalated tickets

• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration

interdependencies as part of the Service Oriented Architecture (SOA)

• Analyze and resolve complex problems associated with server hardware, applications

and software integration

Qualifications: Fifteen (15) years’ experience as a SA in programs and contracts of

similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from

an accredited college or university is required. Five (5) years of additional SA experience may

be substituted for a bachelor’s degree.

Domain Area(s) Specialized Requirements: Five (5) years of demonstrated experience is

required in the domain items described below:

Domain Area Domain Description

Information

Technology

ITSM Processes such as Incident management, Event management,

Problem management, and Service Request management.