Cornerstone Defense LLC is a Small Business servicing the Intelligence, Defense, and Space communities of the U.S. Government. Cornerstone Defense specializes in cloud architecture, enterprise engineering, systems and network engineering, systems and network security, and application and software development. We use these foundational technology areas to deliver solutions for data analytics, cyber, and space/mission operations, customized to meet mission requirements. We are headquartered in Herndon, VA, with employees working across the U.S including DC, MD, CO, UT, NM, HI, and CA. At Cornerstone Defense, you’ll find a partner that values strong relationships, excellence, and teamwork. Our team is a network of professionals who are dedicated to providing agile, secure, and efficient solutions to support mission success. With Cornerstone Defense, you’re not just choosing a service provider, but a committed, steadfast team with a culture designed to excel.
To find out more information on where we can help you, services we provide,
joining or partnering with our team, please select one of the links below!
We bring together a unique blend of cutting-edge capabilities, specialized expertise, and a remarkable company culture that focuses on the recruitment and retention of highly-sought-after employees.
Learn More
ThisVeterans Day, let us take time to honor the service and sacrifices of our nation’s veterans. Their dedication and commitment remind us daily of the values we uphold in our work and the importance of serving our country. We encourage you to join us in expressing gratitude for all veterans and their contributions to our freedoms. 🇺🇸 ⭐️
🤣 🤣 But seriously! — know any software application support specialists who might be interested in applying? Check the link below for more information about the job! ✔️
lnkd.in/eVWCNqMN
Software Application Support Specialist: (Herndon, VA)
Job Requirements:
Serve as the first point of contact for customers seeking technical assistance over a ticketing system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Performs other related duties as assigned.
Required Experience:
Proven experience in Supporting COTS products in a customer support role.
Good understanding of computer systems, and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
Understanding of Ticketing systems.
Desired Experience:
Knowledge of the Federal Acquisition lifecycle or commercial contracting.
Knowledge of Federal financial systems or commercial accounting.
Experience with Federal government contracting and/or program office organizations
hashtag#applytoday hashtag#techsupport hashtag#newopportunity hashtag#hotjobs
It's a Happy Halloween today at Cornerstone! 👻🦇🎃 Are you dressing up this Halloween!? If so, let us know what costume you'll be rocking in the comments, below. ⬇️⬇️ Trick or Treat and cheers to a fun Halloween weekend!
Have you visited our website recently? It's packed with the latest info about our company culture, capabilities, and insights from our executive team. From detailed articles to expert blogs, you'll find everything you need to know about us. Head to our website today and learn more about our team at cornerstonedefense.com/. If we seem like the right fit for you for a career, or a business partnership, don't hesitate to reach out -- drop us a comment, below, send us a DM or fill out the contact form on our website. We'd love to hear from you!🖥️🔗
Fun share today from Ginny Blair, our Director of Marketing and Operations at Cornerstone, about our quartlerly employee newsletters. What do you think about our new print edition copies?! What things do you love or look for in an engaging employee newsletter? One of our favorite parts of our "Around the Corner" Newsletter is the Community Corner, where employees can share recent personal or professional milestones or fun news with the rest of our team. Drop us a comment and let us know how you think our print copies turned out! ⬇️⬇️📩📩
