• Location: Chantilly, Virginia
  • Type: Contract
  • Job #2695

Title: Customer Service Support Specialist
Location: Chantilly, VA
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government.  Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission.  Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems.  If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

Position Description:      
The Contractor shall have the following required skills, certifications and demonstrated experience:

  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
  • Demonstrated experience with requirements management
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
  • Demonstrated experience with oral and written communication skill
  • Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date


  • Demonstrated experience with the Sponsor’s IT security guidelines and policies
  • Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
  • Demonstrated experience with basic knowledge of Project Management concepts and principles
  • Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
  • Demonstrated experience with transferring data between different systems


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