BS degree in a computer or system science discipline from an accredited college or university or technical experience related to the specific skill with equivalent of minimum of six (6) progressive, relevant years of related experience.
Excellent customer service skills
Demonstrated ability to resolve customer concerns with composure, through negotiation and de-escalation methods
Demonstrated experience in conflict resolution and successful diffusion tactics
Demonstrated ability to work in ambiguous situation and across organizational boundaries
Demonstrated strong interpersonal skills, presentation skills, and has the ability to influence over the phone or in person