• Location: Annapolis Junction
• Type: Contract
• Job #3397

Title: System Administrator 3
Location: Annapolis Junction, MD
*Clearance: *Active TS/SCI w/ Polygraph needed to apply *
Compensation Range: $185k – $205k

Company Overview:
Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government.  Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission.  Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems.  If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications and software integration

Qualifications:

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Company Benefits:
Cornerstone Defense offers a comprehensive list of benefits, designed to give employees and their families several options to choose from when selecting benefits that best fit their needs.  These offerings include not only a full suite of the traditional Medical/Dental/Vision insurances, but also a number of other benefits and perks to include, but not limited to:  A 401(K) plan with a company match, tuition and training assistances, paid vacation/leave, a fitness reimbursement program, college savings plan, commuter benefits, financial advisory services, flex spending accounts, health savings accounts, STD/LTD coverage, life and AD&D insurance, employee assistance programs, life financial planning assistance, and legal resources.