• Location: Annapolis Jct, Maryland
• Type: Contract
• Job #1732

Title: Cloud Engineer – Expert
Location: Annapolis Junction, MD
*Clearance: Active TS/SCI w/ Polygraph needed to apply *

Company Overview:

Cornerstone Defense, in partnership with our military, intelligence, and civil government customers, supports U.S. operations worldwide through the use of many different types of intelligence, satellite, and cyber technologies. Cornerstone’s Intelligence Sector provides solutions to the United States Government for information collection, operations, exploitation and dissemination, and research activities. Our Team specializes in software development, cloud architecture, systems and network engineering, systems integration, agile management, as well as targeting operations and intelligence analysis. Our support to our mission customers includes cyber network operations, exploitation and defense, signals intelligence, human intelligence, and critical missions and networks.

Description/Responsibilities: 

Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, and NOC engineering disciplines. You'll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.

As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle's Government customers.

Job Responsibilities

• Operates and performs maintenance to services running within the region through the use of Runbooks.
• Deploys code and executes other changes within the region.
• Ensures timely resolution and documentation of incidents through bridges.
• Ensures thorough documentation of incidents through company-standard reporting methods.
• Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
• Act as lead/mentor for other service operators.
• Act as a point of escalation for incidents and other issues arising within the region.
• Operates and performs maintenance to services running within the region.
• Troubleshoots operational issues on behalf of service teams.

Required Skills/Qualifications: 

• Bachelor's degree, in Computer Science, or equivalent work experience.
• Experience with Linux.
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Understanding of cloud concepts and platforms.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Strong understanding of cloud concepts and platforms.

LCAT Qualifications:

• Six (6) years of business or related IT experience is required.
• Bachelor's degree in a business or related technical discipline from an accredited college or university is required.
• Two (2) years of additional business or related IT experience may be substituted for a bachelor's degree.

Equal Opportunity Employment
Cornerstone Defense is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive working environment for all employees and to upholding diversity in our recruiting and hiring processes. All qualified applicants will receive equal consideration for employment without regard to sex, gender identity, sexual orientation, race, color, age, religion, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.